Subscriptions, Cancellation & Refunds

1. Plans and prices

SteadyBounds is provided by Vantaryn Labs LLC (“Vantaryn Labs,” “we,” “us”). The app is free to download. SteadyBounds Premium is an optional auto-renewing subscription:

• Monthly: $5.99 per month.
• Yearly: $49.99 per year, with a 14-day free trial for eligible new subscribers.

SteadyBounds is sold only on the U.S. App Store, in U.S. dollars. Sales tax may be added where it applies. Before you confirm a purchase, the App Store purchase screen shows the exact price, billing period and any free trial that applies to you.

• One subscription covers your family. Premium unlocks for the SteadyBounds family it was purchased for, including every child, device, and parent or guardian in that family.
• The family owner buys it. Only the family owner (the parent or guardian who created the family) can buy or restore Premium.
• Linked to your SteadyBounds family. Premium is not shared through an Apple Family Sharing group, and it cannot be moved to a different SteadyBounds family, including a new family created after the original is deleted.
• Billed by Apple. Apple charges your Apple Account. We do not receive your card number.

2. What stays free

Every Screen Time control is free and will stay free: we will not charge for Screen Time controls or move them into Premium. The Screen Time controls are the first four items in the list below. Learn first and bedtime activity alerts are optional Premium features (Section 3) that add to those controls and never replace or weaken them. Place alerts and Home Screen widgets are optional Premium features too; location sharing, each child’s time left and every waiting request stay free in the app. (This is a promise about price, not a promise that every feature will always be offered; features can change as our Terms describe.) Without Premium, you can use:

• daily limits, bedtime schedules, school time and breaks;
• app and website rules, and pausing apps;
• time requests and approvals, extra time, and the Time Bank;
• screen time reports;
• every child and every device, and both parents or guardians;
• starter lessons at every level that earn time, the daily challenge, and each day’s Fresh Math set;
• one-off chores;
• the report, block and mute tools in family chat;
• avatars and profile photos;
• optional location sharing (the latest point on the map); and
• removing SteadyBounds from a device, deleting your account and data, and restoring or managing a purchase.

3. What Premium adds

• the full lesson library and extra practice;
• Learn first: your child finishes a lesson before games and videos, with a reminder or a lock (daily limits, bedtime and time requests stay free);
• family chat and groups (time requests always stay free);
• recurring chore routines;
• bedtime activity alerts, which tell you if your child’s device is used during bedtime (bedtime schedules and location sharing stay free);
• places and arrival alerts: an alert when your child’s device arrives at or leaves places you save (location sharing stays free);
• Home Screen and Lock Screen widgets that show each child’s time left and waiting requests (both stay free in the app);
• animated Home scenes for your child (the Forest scene stays free); and
• a learning progress report.

A child can use family chat with the family’s parents and guardians as part of Premium. Children can chat only with their own parents and guardians in the family, never with each other.

Premium does not raise your caps or change bedtime or school time. It makes no Screen Time rule stronger unless you choose Learn first’s lock, which keeps games and videos locked each day until your child finishes a lesson.

4. The 14-day free trial

• The yearly plan includes a 14-day free trial for eligible new subscribers. Apple decides who is eligible. For example, an Apple Account that has already used a free trial for SteadyBounds Premium may not be eligible again.
• Before you start a trial, the Premium screen in SteadyBounds shows the date and time by which you must cancel so you are not charged, the date your trial ends and the yearly price. Apple’s purchase screen also shows whether a free trial applies to your purchase. If Apple’s screen does not show a free trial, your purchase does not include one.
• Nothing is charged when the trial starts.
• If you cancel at least 24 hours before the trial ends, you will not be charged. Apple decides whether Premium stays available for the rest of the trial after you cancel.
• If you do not cancel in time, Apple charges the yearly price ($49.99 in the U.S.) within the 24 hours before the trial ends, your yearly subscription begins when the trial ends, and it then renews every year until you cancel.
• When your trial starts, we email the family owner a confirmation with these terms, the date your trial ends and how to cancel. We email a reminder about 7 days before the trial ends.
• Any unused portion of a free trial is forfeited when you purchase a subscription.

5. Automatic renewal

• Premium continues until you cancel. There is no minimum purchase and no minimum number of periods.
• Payment is charged to your Apple Account at confirmation of purchase (or, if you start a free trial, within the 24 hours before the trial ends).
• Your subscription renews automatically for the same period (one month or one year) at the same price unless auto-renew is turned off at least 24 hours before the end of the current period. The price can change only after the notice described in Price changes.
• Your Apple Account is charged for renewal within 24 hours before the end of the current period.
• You can manage and cancel your subscription in Settings > [your name] > Subscriptions.
• Cancellation policy. You can cancel at any time. Canceling stops future renewals, and Premium stays active until the end of the period you have already paid for. Canceling does not by itself refund a payment already made; Apple decides refund requests (see How to request a refund).
• Any unused portion of a free trial is forfeited when you purchase a subscription.
• If you cancel at least 24 hours before a free trial ends, you will not be charged.
• Deleting the app, removing a child or device, or deleting your SteadyBounds account does not cancel a subscription.

6. Confirmations and reminders we send

We send these emails to the family owner (the parent or guardian who bought Premium), at the email address on their SteadyBounds account:

• When Premium or a free trial starts: a confirmation with the subscription terms, our cancellation policy and how to cancel. Please keep it.
• Free trial: a reminder about 7 days before the trial ends, with the date it ends, the price you will be charged and how to cancel.
• Yearly plan: two reminders before each renewal, about five weeks before and again about 10 days before, with the renewal date, the price, the date by which you must cancel and how to cancel.
• Monthly plan: a receipt after each renewal, with the amount charged and how to cancel. Once a year, that receipt also reminds you that the subscription keeps renewing until you cancel.
• Price and other changes: a notice before a price increase or another material change applies to you, as described in Price changes.

These are service messages about your subscription, not marketing. We stop reminders once we learn that a subscription was canceled. Apple may also send you its own receipts and notices. Please keep your account email address up to date, and check your spam folder. If you delete your SteadyBounds account or family while your subscription is still set to renew, we keep your email address and the subscription record only to keep sending these notices, and we delete them when the subscription ends. Deleting doesn’t stop Apple’s charges; cancel with Apple to stop them.

If we fail to send you a notice that the law requires because of our own error, email us. We will help you ask Apple to refund the charge that followed, and if Apple does not refund it, we will pay you back that charge ourselves.

7. How to cancel

You can cancel online at any time, in a few taps. You never need to contact us, talk to anyone or look at an offer to cancel.

On your iPhone or iPad

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap SteadyBounds.
5. Tap Cancel Subscription. You may need to scroll down. If you do not see a cancel option, or you see an expiration date, the subscription is already canceled.

Or open apps.apple.com/account/subscriptions on your iPhone or iPad to go straight to your subscriptions.

From inside SteadyBounds

In the parent app, open Settings, choose Purchases & subscriptions, then tap Manage Subscription. It opens Apple’s subscription settings.

Good to know

• Use the Apple Account that bought the subscription.
• Canceling stops future renewals. Premium stays active until the end of the period you have paid for.
• Canceling does not refund the current period. To ask for a refund, see the next section.
• Deleting SteadyBounds, removing a child or device, or deleting your SteadyBounds account or family does not cancel a subscription.
• Because Apple bills Premium, we cannot cancel an App Store subscription for you. If you have trouble canceling, email hello@steadybounds.com and we will help.
• For other devices and more detail, see Apple’s instructions for canceling a subscription.

8. How to request a refund

Apple processes all payments and all refunds for purchases made through the App Store. Vantaryn Labs cannot issue, approve or deny refunds for App Store purchases, and we cannot see or change your Apple payment details.

To ask Apple for a refund

1. Go to reportaproblem.apple.com and sign in with the Apple Account you used to subscribe.
2. Tap or click I’d like to, then choose Request a refund.
3. Choose the reason for your request, then choose Next.
4. Choose the SteadyBounds subscription, then choose Submit.

• Apple decides whether to grant a refund, under its policies and applicable law, and tells you the result.
• A refund request and a cancellation are separate. To stop future charges, also cancel your subscription.
• If Apple grants a refund, Premium may end for the refunded period.
• For more help, see Apple’s guide to requesting a refund.

There are two cases in which we pay back a charge ourselves, even though we cannot issue App Store refunds: if a notice the law requires was not sent because of our own error (Confirmations and reminders), and if we discontinue Premium or end your account for a reason other than your breach of our Terms before the end of a period you have paid for and Apple does not refund the unused part. In the second case we pay back the unused part, calculated day by day, as Section 18.3 of our Terms explains. Email us to ask.

If Premium is not working, please contact us first. We may be able to fix the problem, even though we cannot refund the charge ourselves.

9. Restoring Premium

If you reinstall SteadyBounds, get a new device, or Premium is not showing, you can restore it:

1. Make sure you are signed in to the App Store with the Apple Account that bought Premium.
2. Sign in to SteadyBounds as the family owner, in the same SteadyBounds family.
3. Open Settings, choose Purchases & subscriptions, then tap Restore Purchases.

A purchase linked to one SteadyBounds family cannot be restored to a different family. If restoring does not work, contact us before buying again.

10. What happens when Premium ends

Premium ends if you cancel and your paid period runs out, if a renewal payment fails, or if Apple refunds the purchase. If a renewal payment fails, Apple may retry it, and Premium may continue during a short billing grace period if Apple provides one.

• Screen Time controls keep working. Your limits, bedtime schedules, school time, breaks, app and website rules, pausing apps, time requests and approvals, extra time, Time Bank and reports keep working as you set them.
• Premium-only features lock. The full lesson library and extra practice, family chat and groups, recurring chore routines, the animated Home scenes and the learning progress report are no longer available. Your child’s Home shows the free Forest scene, and a saved scene comes back if Premium starts again.
• Learn first turns off. No app stays locked because Premium ended, and apps follow your normal limits. A device that is offline may take a little longer to unlock.
• Bedtime activity alerts stop. We store no new bedtime activity and send no new alerts. Past observations stay readable until they are deleted at 30 days old.
• Place alerts pause. Your child’s devices stop watching your saved places, and we record no new arrivals or departures and send no new place alerts. Your saved places are kept, and you can still see the last 7 days of arrivals and departures, delete places and turn place alerts off. Location sharing keeps working.
• Widgets stop showing family information. A parent’s widget shows a lock instead of names and times until Premium returns, and a child’s widget shows a lock. Each child’s time left and every waiting request are still in the app.
• Free features continue. Starter lessons, the daily challenge, each day’s Fresh Math set, one-off chores, time requests, bedtime schedules and location sharing keep working.
• Earned time is not taken away because Premium ends. Time your child already earned, Time Bank balances, and learning history stay with your family and keep following your rules as before.
• We do not delete your information because Premium ends. Your family’s records stay stored as described in our Privacy Policy until you delete them. You can delete your account and family data at any time in the parent app under Settings > Account & Family Data.
• You can come back. If you subscribe again, Premium features become available again. Your Learn first, bedtime activity alert and place alert choices and your saved places are kept while Premium is off, so you don’t have to set them up again.

11. If Premium is missing or a charge looks wrong

Try these steps first

1. Check that you are signed in to SteadyBounds as the family owner, in the family you bought Premium for.
2. Check that your subscription is active in Settings > [your name] > Subscriptions.
3. Make sure your device is connected to the internet, then tap Restore Purchases.
4. If the app says your purchase is being confirmed, give it a few minutes. You do not need to buy again.
5. If the app says your purchase is waiting for approval (for example, through Apple’s Ask to Buy), it will be available after it is approved.

Still not working?

Email hello@steadybounds.com with the subject “Premium access.” Please include:

• the email address for your SteadyBounds parent account;
• the plan you bought and the approximate purchase date;
• your app version and device model; and
• what you see in the app.

Never send us your Apple Account password, your SteadyBounds password, your parent PIN, a pairing code or your full card number.

If you see a charge you do not recognize or were charged twice, you can review your purchase history and ask Apple for a refund at reportaproblem.apple.com.

12. Price changes

If we raise the price of Premium for existing subscribers, we will email you at least 14 days and no more than 30 days before your first renewal at the new price, with the new price and how to cancel. Apple also notifies you, and in some cases asks you to agree to the new price; if you do not agree, your subscription ends at the end of the current period instead of renewing at the new price. If we make another material change to Premium’s terms, such as removing a major Premium feature or changing how often Premium renews, we will email you at least 14 days and no more than 30 days before the change takes effect, with how to cancel, unless a change is needed sooner for legal, safety or security reasons, in which case we will tell you as soon as we reasonably can. You can cancel at any time before a change applies to you.

13. Your rights

Nothing on this page limits any rights you have under applicable law, including consumer protection rights that cannot be waived. Some states give extra rights for automatic renewals, such as notices before a renewal or before a free trial ends, or other ways to cancel if a required notice is not sent. Apple decides refunds under its policies and the law that applies to you, and some places give extra cancellation or refund rights. Those rights apply in addition to what is described here.

This page is part of our Terms of Use. If this page and the Terms conflict, the Terms control. Our Privacy Policy explains how we handle purchase information.

14. Contact us

For help with Premium or billing questions, contact us. Our Support page has more help.